Privacy Policy

TACT GRIP

Privacy Policy

Last Updated: 14 October 2026

1   About This Policy

This Privacy Policy explains how Tact Grip ("Tact Grip", "the Game", "we", "us" or "our") collects, uses, stores, discloses and protects information when you visit our website, play the game or contact our support team.

We aim to handle personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable. Where consent is required by applicable law, we will obtain it through an appropriate process.

2   Information We May Collect

The information we collect depends on the features you use and how you interact with the game.

2.1  Account and Support Information

When you create or manage a game account, or contact our support team, we may collect account identifiers, usernames and profile information; information you provide in support requests or other communications; account preferences, settings and progress; and information reasonably necessary to verify account ownership and investigate account-related issues.

2.2  Device and Technical Information

When you access the website or game, certain technical information may be collected automatically, including:

▪  Device type, model and operating system

▪  Browser type and version, where applicable

▪  IP address and general network information

▪  Language, time zone and regional settings

▪  Game version, application status and technical configuration

▪  Error reports, crash logs and diagnostic information

This information helps us maintain compatibility, identify technical problems and improve the reliability and security of the game.

2.3  Gameplay and Usage Information

We may collect information about how the game is used, including:

▪  Game progress, completed stages and unlocked content

▪  Gameplay sessions, session duration and feature usage

▪  In-game items, upgrades and progression records

▪  Game settings, interactions and gameplay events

▪  Performance information and technical errors

We use this information to maintain game functionality, understand how features are used, balance gameplay and improve the overall experience.

2.4  Purchase and Transaction Information

When an in-game purchase is made, we may receive or maintain records relating to the transaction, including:

▪  Transaction references and purchase timestamps

▪  The purchased item or digital content

▪  Transaction amounts, currency and payment status

▪  Refund, reversal and payment dispute records

▪  Information reasonably necessary to investigate suspected unauthorized transactions

Payment card details and other sensitive payment credentials are generally handled by the relevant payment service provider. We do not intentionally collect full payment card details or card security codes through our support email.

2.5  Cookies and Similar Technologies

Our website may use cookies, local storage or similar technologies to support essential functionality, remember preferences, maintain security and understand website performance. Where enabled, analytics or similar technologies may collect information about page visits, navigation, browser characteristics and interactions with website content. You can manage cookies through your browser settings; restricting certain cookies may affect some website functions.

3   How We Use Information

We may use information collected through the website and game for the following purposes:

▪  To provide, operate and maintain the game and related services

▪  To create, manage and support game accounts where applicable

▪  To save and maintain game progress and preferences

▪  To process purchases and maintain transaction records

▪  To investigate payment issues, refund requests and disputed transactions

▪  To respond to enquiries and provide technical support

▪  To diagnose errors, monitor performance and improve stability

▪  To understand gameplay patterns and improve game design and functionality

▪  To detect cheating, fraud, abuse, unauthorized access and other prohibited activities

▪  To protect the security and integrity of our systems

▪  To comply with applicable legal obligations and respond to lawful requests

We will handle personal information for the purposes for which it was collected, or for other purposes permitted by applicable law.

4   Analytics, Diagnostics and Game Improvement

We may use internal analytics and third-party technical services to understand game performance and usage. Depending on the services enabled, these tools may process information such as device characteristics, session events, gameplay activity, crash reports and general usage statistics.

We may use aggregated or de-identified information to analyse performance, identify recurring issues, evaluate feature usage and improve future game updates. Where information can identify an individual, it will continue to be handled in accordance with applicable privacy requirements.

5   Security, Fraud Prevention and Misuse

We may use relevant technical, gameplay and transaction information to investigate suspected fraud, unauthorized activity, abuse or interference with the Services, and to protect the security and integrity of the game, including to:

▪  Detect unusual account or transaction activity

▪  Investigate suspected payment fraud or unauthorized purchases

▪  Identify cheating, exploitation of bugs or manipulation of game systems

▪  Protect accounts and systems against misuse

▪  Enforce our Terms of Use and investigate potential violations

Where reasonably necessary, relevant information may be shared with payment service providers or other appropriate parties to investigate a suspected incident, resolve a dispute or protect against fraud, subject to applicable law.

6   When We Share Information

We do not sell personal information as a standalone commercial product. We may disclose relevant information to the following categories of recipients where reasonably necessary:

6.1  Service Providers

We may engage service providers to assist with website and game hosting, cloud storage and technical infrastructure, analytics and performance monitoring, customer support and communications, payment processing and transaction verification, and fraud prevention and information security. These providers may process information on our behalf to perform their services, subject to applicable contractual and legal requirements.

6.2  Payment and Dispute-Resolution Parties

Where necessary to process a transaction, investigate a refund request or resolve a payment dispute, relevant transaction information may be shared with payment processors, financial institutions or other parties involved in the transaction. Only information reasonably relevant to the matter should be shared.

6.3  Legal and Regulatory Disclosure

We may disclose information where required or authorized by applicable law, a court order or a lawful request from a competent authority. We may also disclose relevant information where reasonably necessary to establish, exercise or defend legal claims, investigate suspected unlawful conduct or protect the rights and security of users and our services.

6.4  Business Transfers

If the game or related business undergoes a merger, acquisition, restructuring or transfer of assets, relevant information may be transferred as part of that transaction, subject to applicable privacy requirements.

7   International Data Processing

Our service providers may operate in Australia or other countries. As a result, information may be stored or processed outside Australia, depending on the services used. Where personal information is disclosed to overseas recipients, we will take steps required by applicable law to address the protection of that information. The countries involved may depend on the location of our infrastructure and service providers, and we will provide further information about relevant overseas disclosures where required by applicable law.

8   Data Retention and Deletion

We retain information for as long as reasonably necessary to fulfil the purposes described in this Policy, including maintaining game functionality, providing support, keeping transaction records, preventing fraud and meeting legal obligations. Retention periods may vary depending on the type of information and the circumstances in which it was collected.

When information is no longer reasonably required, we will take appropriate steps to delete it, destroy it or de-identify it, subject to applicable legal and operational requirements. Some information may need to be retained for a longer period where required for transaction reconciliation, dispute resolution, legal compliance or the establishment or defence of legal claims.

9   Information Security

We take reasonable technical and organisational measures to protect information against loss, misuse, interference, unauthorized access, modification and disclosure. These measures may include access controls, restricted permissions, security monitoring, system maintenance and other safeguards appropriate to the nature of the information.

However, no electronic transmission, storage system or online service can be guaranteed to be completely secure. We cannot guarantee absolute security in all circumstances.

10   Your Choices and Privacy Rights

Depending on applicable law, you may have the right to:

▪  Request access to personal information held about you

▪  Request correction of inaccurate, incomplete or outdated information

▪  Request deletion of information where appropriate and legally permitted

▪  Raise concerns about how your information is collected, used or disclosed

▪  Withdraw consent where processing is based on consent and withdrawal is available

To protect information from unauthorized disclosure, we may need to verify your identity before responding to a request. Some information may not be available for deletion where it must be retained for legal compliance, transaction records, fraud prevention or dispute resolution.

11   Third-Party Websites and Services

Our website or game may contain links to external websites or incorporate third-party services. We are not responsible for the privacy practices of independent third parties; your interactions with those services may be subject to their own privacy policies and terms. We encourage you to review the relevant policies before providing information to an external service.

12   Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices, services, technologies or legal requirements. The latest version will be published on this page, together with the updated revision date. Where required by law, we will take additional steps to notify affected users of material changes.

13   Contact and Privacy Complaints

For privacy enquiries, access or correction requests, or complaints about the handling of personal information, please contact us. Please describe your concern and provide sufficient information for us to investigate it. We will review privacy complaints and respond within a reasonable time. If a complaint cannot be resolved, you may have the right to refer it to the relevant Australian privacy regulator, where applicable.